Gates and Ticketing
Cashiers follow the cashier policies outlined in the Cash Control Procedure section. Either the cash control manager or site manager will be present during event ticket sales. They will be working with cashiers and at the lines with guests to accommodate the movement of ticket lines. A change bank and extra tickets will be available to service cashiers.
GEC has been involved in major theme park ticket sales. We understand how to move these lines, and also understand cashier accountability. Ticket takers will be watched carefully. A lead ticket taker will be assigned to supervise. Tickets taken will be audited to match sales and to prevent foul play. Pit-pass sellers will be under strict audit to ensure accountability. Staff members appointed as sellers will be selected based on having a personality that is likely to increase sales.
We will work with event managers to track previous event' sales and compare them to the present.
Cash Control Procedures
Cash Control balances the bank at the start and end of every shift, and any discrepancies are reported to the GEC site manager. Cashier starting banks are distributed according to schedule with each cashier counting and signing off on their bank. Cash Control and the site manager will determine cash pickups and random audits. At the end of a cashier's shift, a cash-out sheet is filled out by the cashier, audited by Cash Control, and signed off by the cashier. Cashiers will be held accountable for any shortages. We operate AM and PM cash control shifts. All cash is audited at both the start and end of every shift. At the end of the night, starting banks will be assembled, and the safe is balanced to bring bill denomination levels back to starting levels. This assures there is adequate change for the following day. A daily report is created to reconcile all cashiers and tickets and to calculate daily sales. The event manager or Cash Control will be is given the deposit and daily report at the end of each night.
Cash Handling Procedure
Accountability is required of cashiers, managers, and the Cash Control manager. GEC has an extensive background in the entertainment industry and has handled budgets of up to $9,000,000. We believe that high-quality cash handling systems help keep good employees honest. GEC has great trust in our employees, but in working with teenagers for over 25 years, we have learned that a system governed by accountability is far superior to one based solely on trust.
Cashier banks are set up at the end of each day. Cashiers will come to Cash Control and verify the bank and number of tickets. They will sign off on the bank to assure they are responsible for the outcome at the end of the shift. All cashiers will be responsible for any shortages.
Cash Pickups and Change Drops
Are held randomly as needed. Pickups and change drops can be frequent, with the cashier and Cash Control signing a pickup form. Cashiers keep the form as part of their bank to balance at days' end. Cash pickups are done frequently, as we believe the less cash on hand, the less possibility for loss.
Cashiers are audited randomly. The procedure for Cash Control is to issue a new starting bank to the cashier, remove the existing bank to Cash Control, and reconcile with the site manager. Unexplained shortages will result in restitution, police conviction, and suspension with termination if found guilty.
Before they start work, cashiers sign an agreement that they will be responsible for any shortages. At the end of their shift, cashiers will be escorted to Cash Control, where cash, cash pickup forms, and tickets will be counted and reconciled. Tickets are treated as if they were cash. If cashiers need change, they will radio Cash Control. Random rounds will be run to do pickups and change exchanges.